New EthicsPoint Software Updates Enhance Advanced Analytics

Updates to Issue and Event Manager Professional and Enterprise Improve User Experience, Drive Productivity

Portland, OR (PRWEB) January 12, 2010 -- EthicsPoint, the global authority in hotline and anti-fraud reporting and case management services, today announced updated versions of its Issue and Event Manager (IEM) Professional and Enterprise solutions. The updates to IEM Professional and Enterprise deliver to the market a more effective method to analyze data and spot trends in the ultimate pursuit of mitigating enterprise risk while also providing more facilities for EthicsPoint customers to interact with us and other users of our solutions.

With the Winter ’10 release, IEM Professional and Enterprise now ship with Pivot Reports as part of the Advanced Analytics module. Leveraging advanced charting tools, EthicsPoint Pivot Reports deliver the ability to summarize, analyze and explore data in a highly configurable, non-prescriptive manner. With the addition of Pivot Reports users will be able to create comparisons across a multitude of data dimensions facilitating trending and pattern analysis.

“Our customers recognize the value of consistently approaching how they collect, investigate, document and resolve reports of misconduct within their operations. These activities require workflow-oriented software and tools to help mine this data to identify patterns and trends. This improvement to our analytics engine is yet another example of our commitment to innovation and product leadership across an increasingly advanced, data-driven domain.” said David Childers, CEO of EthicsPoint.”The Winter ’10 release provides our clients the flexibility to define their own custom analysis in an extremely intuitive ‘drag and drop’ format.”

Also included in this update is a totally refreshed Customer Resource Center designed to facilitate customer satisfaction by providing a place for users and administrators to engage one another, and share best practices and advice in addition to accessing documentation and training materials. New, smarter search functionality has also been added to the Knowledge Base, reducing the time it takes for users to locate information and solve problems. The Customer Resource Center also offers a dramatically more powerful support ticketing system targeted at quickly connecting users to a client services representative who can provide assistance.

About EthicsPoint
EthicsPoint is the global authority in integrated hotline and case management solutions and enable organizations to foster a business culture of integrity and compliance. We help our clients protect their culture and reputation by facilitating the reporting and identification of issues and events of behavior that may be inconsistent with their code of conduct, to the subsequent investigation and resolution of these cases. Over 2300 organizations use our telephone hotline, web-based reporting and case management services as a critical component of their overall governance, risk and compliance efforts. For more information, visit www.ethicspoint.com.