Hotline and Issue & Event Manager
Build a Best-in-Class Governance, Risk and Compliance Program
We know that an effective, confidential hotline is a necessary component of a successful compliance and ethics program. To answer that need, we’ve built one of the best hotlines in the industry. However, industry research proves that only 3% of reported issues and events come in through the hotline. So our system guarantees the capture of reports and incidents, regardless of where they arise within the organization, ensuring a consistent process that allows you to collect, manage and learn from all the issues and events that pose risk to your organization. After all, by serving more than 2,400 customers and millions of stakeholders across all industries, EthicsPoint has grown to become a global leader in hotlines and case management solutions.
Issue and Event Manager provides companies with clear visibility into key risks and helps ensure consistent processes are applied to mitigate the potential impact of issues on your business. Robust analytics capabilities – including search, dashboards and ad-hoc report generators – enable executives to gain clear visibility into risk and ensure an appropriate response is used to reduce liability. A clear ROI can be gained through efficiency, reduction of risk and by optimizing investments in proactive strategies such as training risk assessment and audit.
Benefits include:
- Easy, normalized collection of all reported incidents and events from your varied input sources (hotline, web reporting forms, integration with other systems, etc.)
- Visibility into potential risk affecting your business via standard reporting and robust analytics tools
- Increased productivity by reducing manual, labor-intensive collation processes
- Ensures process consistency via configurable workflow automation and process controls
Datasheet: Hotline
Datasheet: Selecting the Right EthicsPoint Case Management Solution
Datasheet: Issue and Event Manager: Foundation
Datasheet: Issue and Event Manager: Professional
Datasheet: Issue and Event Manager: Enterprise
Benefits of our Hotline & Case Management Solution ►
- Integrated intake. Ability to capture issues of potential misconduct through a variety of channels; multi-lingual telephone-based contact center, anonymous web reporting; manager-submitted reports received from employees through “open-door” meetings, investigator or auditor generated reports, custom forms and more.
- Auditability. Seamless integration with advanced case management solutions provides closed-loop processes from intake through investigation to reporting and analysis.
- Flexible. Role and rule-based routing , workflow and system configurability ensures adaptation to your unique business processes.. Customized Portals, complete with your branding and messaging, reinforce your commitment to ethical behavior.
- Global. Supports multi-language, worldwide access and compliance with international privacy and reporting requirements.
- SAS 70 Type-II certified. 24/7/365 system availability ensured by end-to-end network redundancy, scalability and reliability.
Confidential Employee Whistleblower Hotline Services ►
The EthicsPoint Hotline solution has been designed to enable your employees and other stakeholders to easily and confidentially report any issue or instance of misconduct. While some organizations perceive whistleblower hotlines to simply address incidents of major financial malfeasance, the flexibility of the EthicsPoint system enables you to capture any risk to your business.
Learn more about:
Supporting Services ►
EthicsPoint offers a variety of additional services that augment our industry-leading case management solutions and help clients develop and promote healthy and ethical business practices.
EthicsPoint Data Privacy ►
Reporting and case management solutions need to respect the various data privacy rules even when anonymity is forbidden. EthicsPoint provides a configurable Data Privacy product that enables adherence to all local data privacy rules and legislation. Learn more about Data Privacy.
EthicsPoint Human Resource Integration Service (HRIS) ►
Integrate data from your human resources information system (HRIS) into your case investigation and management process. This integration makes it easier for all users to validate the identity of employees. Learn more about HRIS.
EthicsPoint Report Forms►
In order to enable you to consistently capture the content of the conversations between your employees and managers, EthicsPoint offers epReport Forms. These forms allow managers and supervisors to streamline the reporting process and consistently input information for key issues and events requiring documentation, investigation, resolution and analysis. These HTML forms can be designed to reflect your unique branding requirements, and linked to from your intranet, Ethics Portal, or even the desktop of authorized personnel. Learn more about Report Forms.
EthicsPoint Advanced Analytics ►
Maintaining a business culture of integrity and protecting your reputation requires more than prompt reaction to reported issues. Leading organizations recognize that enabling employees at all levels to proactively identify potentially troubling trends, monitor key performance indicators and benchmark performance against internal or external targets is critical to effective compliance programs. Learn more about Advanced Analytics.
Case Management System Security ►
At EthicsPoint, network security for our business ethics system is a crucial element of our success. In order to mitigate risks and threats, our security needs are embedded in our physical structure and business processes and are reinforced to our suppliers and partners. Learn more about System Security.
Benchmarking Module ►
By looking closer at your own data, EthicsPoint customers now have the ability to gain valuable insight into internal GRC-related trends in the form of a robust reporting interface. Through this Module, customers can self-manage their data to learn valuable dimensions for trending analysis. This self-administered approach provides customers the tools to measure process efficacy and view trends across time. Learn more about how our Benchmarking Module can provide the background to make better business decisions.
Policies, Procedures and Guidelines (PPG) Library►
EthicsPoint’s Policies, Procedures and Guidelines (PPG) Library provides a dynamic, searchable knowledge base for investigative procedure documents, applicable policies, workflow diagrams, detailed instructions or guidelines, as well as any other pertinent program information that may be useful to investigators and case managers. Learn more about the PPG Library
Your intake and investigation processes are in place and you’re gaining insight across your organization. How do you capture the information you need?
