Global Ethics Hotlines and International Data Privacy

Multinational organizations often find themselves challenged when trying to meet the myriad – and often conflicting – requirements of local governmental mandates. There is often an apparent disconnect between compliance with one and compliance with another, given the complex nature of handling data privacy in countries outside the United States. EthicsPoint’s Data Privacy solution enables you to implement your global ethics program while adhering to the appropriate regional legislation.

EthicsPoint’s Data Privacy solution provides many of the technological tools required to address guidelines established by:

• France: CNIL
• European Union: Article 29 Working Group
• Belgium: Data Privacy Commission
• Germany: Düsseldorfer Kreis
• Spain: APD/LOPD
• Ireland: Data Protection Commission
• Canada: PIPEDA
• Japan: J-SOX

The EthicsPoint ethics hotline services can be localized to conform to language and cultural norms. Our Contact Center management and whistleblower fraud hotline reporting technology allows for personalized greetings or pre-recorded menus in a specific language when a call originates from an international location or a location with more than one spoken language.

Additionally, our web-based ethics hotline solution supports the translation of all standard and custom web pages, incident categories, and questions into almost any language.

All incoming foreign language calls into the ethics hotline are automatically routed to native speakers or connected with a live interpreter. Our Contact Center currently serves more than 100 countries around the globe and handles calls in more than 150 languages. Click here to learn more about our Contact Center.