You're probably doing everything right… almost. Already, your code of conduct asks employees to bring issues forward to their direct managers, other local supervisors, directly to their HR Business Partners, or as a last resort, to your employee hotline. That's great!
But it's not enough.
Now that this data has been collected, what are you doing with it?
The next step is to standardize on a central system that ensures consistent and efficient investigation, documentation, and resolution of all HR-related issues brought forward throughout your organization. By subsequently analyzing this data, you gain insights that mitigate risk and drive better business decisions.
● Tracking HR Issues ►
With only 3% of complaints coming in via a hotline a company only has a limited visibility on issues that may threaten it in some way. When Ethics & Compliance or Audit departments manage the intake they tend to follow only those complaints that address their specific issues. Thus a company loses the ability to track HR issues across all the company departments.
This limited insight puts a company at risk. Without a companywide HR intake capability a company cannot track trends or highlight key areas of need. With a enterprise level intake capability a company can follow trends and act proactively avoiding or mitigating damage. By being able to identify and locate specific problem areas companies have the added ability of focusing limited resources where they are most needed.
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● Learn More About Proactive Case Management ►
Many organizations have implemented an anonymous hotline service to capture reports of issues and events that violate a written code of conduct. Yet valuable information remains hidden within these organizations, and operational risk remains higher than it should. Companies can realize an immediate ROI through proactive case management of these reported issues and events.
Proactive case management goes well beyond utilizing a hotline or web-based reporting and analyzing issue and event reports in a spreadsheet. Coordinating risk management across legal, finance, IT, business operations, and Human Resources requires a centralized and systematic approach to capturing and processing reports of theft, safety violations, employee misconduct, etc. And building an ethical culture requires more than just formalization of policy management and increased employee awareness.
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● Learn More About our HR Risk Management Solution ►
Our HR Risk Management Solutions Feature:
- Flexible, client-defined configuration
- Report capture from a variety of sources, including anonymous phone and web hotlines
- Sophisticated but easy administration for users and issues
- Workflow automation and process controls
- Robust querying tools
- End-to-end network and data security
- On-demand, Software-as-a-Service (SaaS) delivery
Get Our Free HR White Paper:
How to Avoid 15 Common Pitfalls that Undermine Workplace Investigations.
