With issue and case data coming in from all over your organization, overall case management can be a daunting task. Capturing information from your hotline alone only gathers 3% of reported incidents, how do you corral the rest? Our Case Management Solution enables organizations to implement a single system that facilitates the collection of the reports you deem necessary, enforces consistent investigation, documentation and collaboration across business units and identifies areas of risk or potential trends, giving you the information needed to make better business decisions.
To accomplish this, our applications, related modules and services are combined based on your unique needs. We align them to track issues vital to your particular organization, bringing in the data that's important for you to monitor and exposing trends in that data to help you stay ahead of risk. The selection of applications and services relevant to our Case Management Solution appear below.
The key application in our Case Management Solution is Issue &Event Manager (epIEM) which was developed to give hotline customers a better way to consistently investigate and resolve misconduct or other adverse incidents that surface through hotline reports and in other ways (such as face-to-face meetings). These non-hotline reports account for as much as 97% of all reported issues.
The hotline is a bundled feature of epIEM, but - most importantly - the full application also helps gather incident and issue reports that come in through such avenues as email, conversations with managers or supervisors, exit interviews, audits, investigations or third-party venues (e.g. monitoring software, personnel surveys, news items, police reports or lawsuit filings). We believe capturing reports from all areas of the organization in this centralized process is the key to managing cases effectively and efficiently.
Fostering a business culture of integrity and protecting your reputation requires offering your employees, partners, customers, suppliers, shareholders and other stakeholders a way to report conduct that may be in violation with your stated code of conduct. As the first company to offer integrated telephony and web-based anonymous hotline reporting services, EthicsPoint provides more than 2400 customers, with users at all levels, the tools and information necessary to receive, investigate and report and analyze all identified issues.
The EthicsPoint Hotline Module has been designed to enable your employees and other stakeholders to easily and confidentially report any issue or instance of misconduct. While some organizations perceive whistleblower hotlines to simply address incidents of major financial malfeasance, the flexibility of the EthicsPoint system enables you to capture risk throughout your business, including theft, conflict of interest, foreign corrupt practices, discrimination, harassment, wage/hour violations and more.
Learn more about Issue & Event Manager.
Datasheet: Issue & Event Manager
Datasheet: Hotline
Custom Report Forms ►
An easy and efficient way to capture incident reports from all areas of an organization, EthicsPoint's Custom Report Forms are designed to gather information unique to your reporting requirements and can be linked to your intranet, ethics portal or other employee web site.
Examples of potential report forms include:
- Gift & gratuity documentation
- HR management reports (attendance, harassment, bullying, etc.)
- Work-related injury report, security or investigation report
- Conflict of interest forms
- Competitor misconduct documentation
Learn more about Custom Report Forms.
Datasheet: Custom Report Forms
Information Security Incident Management Module ►
Sensitivities around data and reports of data breaches have headlined national media with increasing frequency over the past decade. As a result, organizations have developed formal Incident Response Plans that detail how they expect to react if and when they become exposed to a breach. But far too often these procedures are left on a dusty shelf when a real crisis hits. That’s where EthicsPoint can help.
The ISIM module can help with:
- Identification of potential confidential information security breaches
- Preliminary screening and risk assessment
- Investigative and task management
- Collaboration with internal and external stakeholders
- Breach response plan management
- Affected party notification process
- On-demand management reports
Learn more about the ISIM Module.
Datasheet: ISIM
Data Privacy Module ►
Reporting and case management solutions need to respect the various global data privacy rules - even when anonymity is forbidden. EthicsPoint's configurable Data Privacy Module enables adherence to all local data privacy rules and legislation, regardless of the conflicting mandates that exist worldwide.
Elements of the EthicsPoint Data Privacy Module include:
- An enhanced client portal page establishing a process to flag Data Privacy Reports
- A country-specific database captures whether the location of the reported incident is Data Privacy-regulated (as defined by the client) and where the reporter is located
- Data Privacy issue package (includes standard issue types and definitions for: Financial Issues, Auditing and Accounting, Banking, and Anti-Bribery)
- Restricted dispatch and distribution of Data Privacy Reports to Client-appointed Principal Data Privacy Report Recipient
- Data Privacy Reports can be filtered or sorted for analysis and or management review
Learn more about Data Privacy.
Datasheet: Data Privacy
HRIS Integration Module ►
By integrating your Human Resource Information System (HRIS) data with epIEM, you can improve the productivity of case investigators, better ensure accuracy of HR data and identify patterns and trends that may not have been visible otherwise. To protect the integrity of your data, EthicsPoint’s Professional Services Organization will work with you to define the specific data that needs to be integrated, ensuring that only appropriate information is shared with each user and/or department or organizational unit within our application.
Benefits of integrating your HR data include:
- Productivity gained within the investigative process through auto-population of employee data
- Increased accuracy of employee data within each case record
- Better HR decision-making through historical analysis of case participants
- Risk mitigation through identification of patterns and trends within your organization
Learn more about the HRIS Module.
Datasheet: HRIS
Loss Prevention Module ►
By integrating your Human Resource Information System (HRIS) data with epIEM, you can improve the productivity of case investigators, better ensure accuracy of HR data and identify patterns and trends that may not have been visible otherwise. To protect the integrity of your data, EthicsPoint’s Professional Services Organization will work with you to define the specific data that needs to be integrated, ensuring that only appropriate information is shared with each user and/or department or organizational unit within our application.
Our Retail Loss Prevention Management Solution is an optional module to our Issue & Event Manager application. Designed to help retailers implement loss prevention strategies, investigators can use this system to rapidly create electronic case records and improve the management of information regarding criminal activities, threats, acts of fraud, internal theft, shoplifting, accidents, human resource problems and other misconduct. Using the Loss Recovery module, you can also speed up the civil recovery and restitution process by integrating payment records from a third-party civil recovery agency with the restitution plans and payment records that you store in Issue &Event Manager.
Learn more about the Loss Prevention Module.
Datasheet: Loss Prevention
EthicsPoint’s Visualization Manager is a dynamic, innovative new way to view your governance, risk and compliance data points in an easy to understand location-based dashboard.
The application is designed to integrate case and location data from Issue &Event Manager and Policy Manager along with a wide array of available data sources including: free public feeds, premium feeds, proprietary data and transactional data uploads. VM then allows you to more easily spot trends and patterns in your data that wouldn't be visible otherwise, enabling more informed business decisions.
Learn more about how epVM can make your data more useful.
Datasheet: epVM
Staffed by subject matter experts, our Professional Services Organization offers a broad array of services designed to help you achieve your GRC goals.
Professional Services QuickStart ►
EthicsPoint’s QuickStart Service follows a proven methodology designed to create solutions that address your business objectives and accelerate the implementation of your chosen EthicsPoint solution. The QuickStart engagement will establish intake, investigation workflow and analytics best practices and consistencies across each of the identified business units.
Policy Manager also provides access to your policies, procedures and guidelines to help guide investigations and inform the resolution of them. It can provide investigators access to protocols for infrequently reported issues and guidelines for proper investigations based on the type of issue reported.
Learn more about how QuickStart Services can help your organization.
Professional Services Best Practice Consulting (BPC) ►
The EthicsPoint's Best Practice Consulting (BPC) Service focus on the development of customized solutions that will help you align your current (“as-is”) and desired (“to-be”) GRC environments while ensuring that the planning, design, development, implementation, deployment and training around your EthicsPoint solution is managed effectively and efficiently.
Our consulting services begin with an assessment of the business requirements and defined business risks through a deep dive into current and desired state. These requirements drive the engagement process, provide thought leadership and lead project teams through the following activities:
- Project Management, Sponsorship and Communication
- Stakeholder Review and Analysis
- Needs Assessment &Business Objectives Analysis
- Project Definition and Business Process Analysis
- Requirement Specification and Configuration
- Integration Services
- Change Management Best Practices
- Configuration and Best Practices Training
Learn more about how PSO's Best Practices Consulting Services can help your organization move the next level of risk awareness.
Professional Services Survey Tools ►
Many of our more than 2,400 customers use surveys to gather feedback internally. Whether you are trying to assess the level of employee awareness of your code of conduct, availability of your hotline, the perceived effectiveness of your investigation and resolution processes or track if participants have been trained in one or more aspect of compliance, the EthicsPoint Survey Services can help. From simple questionnaires to detailed awareness and employee feedback surveys, our service provides the tools and flexibility needed to meet your needs.
Datasheet: Survey Service